Returns policy

Website Orders Only:

We believe that within 7 days you will know whether you love your item or not.

If within 7 days of arrival you change your mind regarding an item you have a further 7 days within which to return it to us as long as the following terms and conditions are met:.

• We MUST be informed by email of any returns within 7 days of your purchase arriving. We will check your item's arrival date as all items are sent using a tracked method. Any requests made after 7 days of delivery will be offered an exchange only.

• Items MUST be unused, with tags/labels still attached. If your item is damaged, used or has the labels unattached a restocking fee may be charged. No restocking fee is applicable in other cases. Please be aware of make-up and perfumes when trying on items. Also please be aware of creasing items when trying on and returning as excessive creases will incur a restocking fee as items will have to be ironed and steam cleaned prior to resale.

• Your item MUST be sent back to us via the method it was dispatched. If your item was sent Recorded Delivery then please use this method to send your item back to us. If your item was sent via Special Delivery then it is vital that this method is used.

• Beadesaurus will not pay the postage for you to return your item to us, if you wish to return your item for a refund/exchange then it is your responsibility and duty to pay the return costs and the costs of redelivery should this be applicable.

• Please note pierced earrings, towels and shower curtains are NOT RETURNABLE for hygiene reasons.

Items bought in our shops or at tattoo conventions may be exchanged only, this is due to the products being physically seen prior to purchase unlike web orders.

Items are described to the best of our ability, always including measurements and colours so there should be no issues as to items being misdescribed.

Please always read descriptions as well as looking at the pictures and we all know that cameras can lie and monitors display colours at different resolutions!

A picture is of one specific item and please bear in mind that there can be manufacturing differences between products in terms of colour depth or embellishments etc. With our Loungefly products, due to their special dyeing processess and variations in fabric, no two items are ever exactly the same. This is what makes each item unique. Slight irregularities are common however generally not noticable.

Please wash all printed items (t-shirts, hoodies etc) inside out in order to preserve the print.

Avoid getting jewellery wet, all jewellery will tarnish over time, even the finest gold and platinum, due to the acidity levels in the skin, however getting your item wet will speed up this process.

All sizes/measurements on this site are approximate.

In the rare case that you would like us to cancel your order please contact us as soon as possible as orders are dispatched every day and therefore if your order has already been dispatched after we receive your request for cancellation the above refund policy will apply.

Remember...any doubts just ask! I assure you we're good people with very few socially unacceptable vices!!