We comply with EU online sales regulations that believe that within 14 days you will know whether you love your item or not.
If within 14 days of arrival you change your mind regarding an item you have a further 10 days within which to return it to us as long as the following terms and conditions are met:.
We must be informed by email of any returns within 14 days of your purchase arriving. We will check your item's arrival date as all items are sent using a tracked method. Any requests made after 14 days of delivery will be offered an exchange/credit only.
Items must be unused, with tags/labels still attached. If your item is damaged, used or has the labels unattached a restocking fee may be charged. No restocking fee is applicable in other cases. Please be aware of make-up and perfumes when trying on items. Also please be aware of creasing items when trying on and returning as excessive creases will incur a restocking fee as items will have to be ironed and steam cleaned prior to resale.
For your peace of mind we advise your item to be sent back to us using a tracked/recorded method: standard Hermes is fine :).
Beadesaurus will not pay the postage for you to return your item to us for change of mind/non-fitting reasons, if you wish to return your item for a refund/exchange then it is your responsibility and duty to pay the return costs and the costs of redelivery should this be applicable. This also applies when faulty returns are made with a non-faulty item is included in the package. This complies with all online selling regulations.
If your item is faulty please email us and we'll get everything sorted prior to return as most of the time sending it back it isn't necessary providing you take clear images of the faults that we can pass onto our suppliers :)
Please note pierced earrings and opened towels / shower curtains are NOT RETURNABLE for hygiene reasons.
- PLEASE send your item back to us nicely! Please don't screw up t-shirts into carrier bags and manically sellotape up, this means they're horrible when they get back to us and we have to spend ages making them nice again before they are ready for resale. Remember, just because you don't want the item doesn't mean noone else will, therefore please send items back in a state you would be happy to receive them.
If you paid for standard or express delivery we will only refund the cost of economy delivery of that item (if applicable). We will not refund any postage and packing charges if you only cancel part of your order
Our returns address is: Beadesaurus (returns), Unit 5 Gun Barrels Industrial Centre, Hayseech, Cradley Heath, B64 7JZ
Items bought in our shop or at shows may be exchanged only, this is due to the products being physically seen prior to purchase unlike web orders.
Items are described to the best of our ability, always including measurements and colours. Please always read descriptions as well as looking at the pictures and we all know that cameras can lie and monitors display colours at different resolutions!
A picture is of one specific item and please bear in mind that there can be manufacturing differences between products in terms of colour depth or embellishments etc. With our Loungefly products, due to their special dyeing processess and variations in fabric, no two items are ever exactly the same. This is what makes each item unique. Slight irregularities are common however generally not noticable.
Please wash all printed items (t-shirts, hoodies etc) inside out in order to preserve the print and iron on the reverse side if necessary.
Avoid getting jewellery wet, all jewellery will tarnish over time, even the finest gold and platinum, due to the acidity levels in the skin, however getting your item wet will speed up this process.
All sizes/measurements on this site are approximate but pretty much correct :)
In the rare case that you would like us to cancel your order please contact us as soon as possible as orders are dispatched every day and therefore if your order has already been dispatched after we receive your request for cancellation the above refund policy will apply.
Remember...any doubts just ask! I assure you we're good people with very few socially unacceptable vices!!